Linkora Talent places managed Filipino virtual assistants into Australian practices to carry the administration — recalls, billing, correspondence and scheduling — so the people in the room can stay in the room.
A typical VA for a practice
Where it starts
Recalls, billing follow-up, correspondence
Hours
20–30 per week
Scope
Administrative — nothing clinical
Access
Least access inside your systems
Illustrative. Every practice scopes differently, and yours is written down before anyone starts.
The list of what should happen is not the problem. The hours to work it are.
“The phone rings while I’m booking someone standing in front of me.”
Two patients, one person, and one of them is always waiting.
“Recalls slip when we’re busy, which is exactly when they matter.”
The list exists. Working it is what never quite happens.
“Billing follow-up happens when someone finds time.”
Which means revenue sits in a report instead of in the account.
Administrative work only. Nothing that requires clinical judgement appears on this list, and nothing ever will.
Illustrative — drawn from tasks we already run for practices. Every item is administrative.
A marketplace hands you a profile. A recruiter hands you a candidate. Both stop at the start date. This is what we keep doing after it.
Before anyone is proposed, the role is written down with you: the tasks, the hours, the systems, the handover points and what good looks like in the first month.
You are not sent a shortlist to sift. We propose someone we employ and already know, and you meet them before anything is signed.
Four to six weeks of structured onboarding against your systems and your protocols, with check-ins scheduled rather than hoped for, so the role beds in instead of drifting.
One named person at Linkora owns the engagement for as long as it runs. If something isn’t working, sorting it out is our job rather than another thing on your list.
Nothing happens without you agreeing to it first. There is nothing to sign to get a price.
A short form, about two minutes. Tick the tasks that keep landing on you. No call needed to get started.
Within two business days you get a written role outline and an indicative price for a role like yours. Nothing to sign, no placement fee.
We propose someone from our own team, with the reasons we picked them. You meet them, and you decide.
Four to six weeks of structured onboarding, then ongoing check-ins and a named contact for as long as the role runs.
Your practice remains the custodian of patient information. VAs work inside your systems, under your practice’s own privacy policies and obligations, with confidentiality agreements in place and access scoped to the task. These lines are fixed rather than negotiated per engagement.
No triage, no symptom questions, no interpretation of a result. Anything clinical is routed to a clinician, every time, without exception.
If a patient’s message could be clinical, it goes to your team rather than being answered, sorted or prioritised by an administrator.
Clinical notes are written by clinicians. Administrative fields only, and never a script, a result or an amendment.
Access is scoped to a defined role in your practice software and reviewed. Least privilege is the default rather than the exception.
The work happens in your practice software and your practice email. Nothing is copied to a personal device, drive or account.
Revoked on the last day. We action it and confirm it to you in writing so you have something for your own records.
They’re trained during onboarding on the administrative side of your specific practice — your software, your billing rules, your recall protocols, your escalation points. What they don’t do is anything requiring clinical knowledge, which is precisely why that scope line is fixed.
Your practice remains the custodian of patient information. VAs work inside your systems under your own privacy policies and obligations, with confidentiality agreements in place and access scoped to the task. Nothing is copied outside your systems, and access is revoked the day an engagement ends. We’re happy to put that in writing for your practice records.
Whatever you already use. Onboarding is built around your system and your protocols rather than a generic induction. If your software supports role-based permissions, that scoped role is what we’ll ask for.
Yes, for administrative calls — booking, rescheduling, accounts and general enquiries. The moment a call turns clinical it goes to your team rather than being answered.
Most practice roles start between twenty and thirty hours a week, and plenty start lower. If the recall list and the billing follow-up are the two things that never get done, that alone is usually a role.
We don’t ask anyone to pretend otherwise. They work as part of your practice, under your name and your protocols, and if a patient asks where they’re based they answer honestly.
60-second role check
Five questions. No email needed to see the result.
Question 1 of 5
Pick the closest. Roles often combine more than one.
Question 2 of 5
A guess is fine — working this out is part of scoping.
Question 3 of 5
No wrong answer — it tells us what to avoid repeating.
Question 4 of 5
The bit you'd pay to never do again.
Question 5 of 5
This only changes what we send you next.
Based on your answers
You've used a freelancer marketplace
Then you already know where the effort lands: you screen the profiles, you write the training, you manage the work, and you start again if they leave. The tasks get done; the management never leaves your desk. A managed engagement moves that part to us.
You've used a recruitment agency
An agency's job finishes on the start date. Ours starts there. Onboarding, coaching against a written brief and cover when things change are the parts a placement fee doesn't buy — and a replacement usually means paying it again.
You've tried a local part-time hire
Usually it's not the person, it's the maths: not enough hours to justify the cost, and reception or the office manager absorbs the overflow anyway. A scoped role gives you the hours you actually need without the local overhead.
This would be your first time
Most of our clients hadn't used a VA before either. You don't need a tidy list or a process manual — we write the role brief with you, and you approve it before anyone starts.
What Linkora handles
We propose a VA from our own team whose experience fits your brief. You meet them before anything is signed, and if the fit isn't right we keep looking. No placement fee either way.
Access, tools, security basics and written expectations, structured across the first four to six weeks with Linkora running it — not improvised by you in the gaps.
You set the priorities and make the decisions; your VA owns the agreed tasks. Regular check-ins and coaching sit with us, so you're not running the arrangement alone.
Cover is arranged with you before anything changes, and if the fit stops working we propose a replacement from our team and manage the handover.
You'll have an indicative price within two business days, and typically two to four weeks from here to a first day.
That's comfortable — scoping and matching usually take two to four weeks, so there's room to get the brief right.
No commitment needed. An indicative price and a draft role brief are useful even if the answer turns out to be later.
Admin support only. Clinical judgement, and tax, BAS and legal advice, stay with your practitioners and advisers.